Active disruption
A critical service is unavailable or a suspected incident is actively affecting operations. Call +13292228852 and then submit details when safe.
Client Support / get the right help
Clear details help the right person move sooner.
Existing clients can submit a support request below. Urgent reports should use the listed phone number: +13292228852.
Significant degradation
A material capability is impaired, but immediate business-wide disruption is not occurring. Submit the form and identify the impact and timing.
Planned assistance
Routine questions, change coordination, and scheduled work. Use the form with preferred dates and relevant context.
How escalation works
- Share the service impact and what changed.
- We acknowledge and route the request according to agreed service scope and coverage hours.
- A human contact confirms the next action or requests specific evidence.
- We record the disposition and follow-up where applicable.
Support hours depend on the active engagement. Managed detection clients have the escalation paths and coverage windows defined in their service agreement. This page does not create an emergency response guarantee.
Before you submit
- Organization and callback contact
- Affected service, system, and location
- When the issue began and its current impact
- Actions already taken and relevant change window
- Do not attach credentials or unredacted sensitive data
Support request
Tell us what needs attention.
Written requests are reviewed during the coverage hours defined for your engagement. For urgent reports call +13292228852.
24A Aldermans Hill Palmers Green LONDON - N13 4PN United Kingdom (GB)
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